Lately, I have noticed that the quality of customer service, at least in my little corner of the world, has suffered a crippling blow.
In my humble view, customer service is the life blood of retail. I have discovered, however, that many local companies do not agree with me. Customer service representatives are often very nonchalant about how the interact with customers. Some are just plain rude. How does a company expect to draw new customers and retain previous ones when employees don't make that a priority?
I have 25 years of customer service experience. My first foray into the working world was at a local grocery store in north Miami, FL. Since then I have worked for cable companies, department stores, freight forwarders, a warehouse, restaurants and even a local government agency.
Have I ever given bad service? You betcha.
Do I know how to give excellent customer service? Absolutely.
The driving force behind this blog is to document my experiences, as a CUSTOMER, with various businesses in the Charleston, SC area. I'll highlight good and bad experiences....
Perhaps I can give customer service the vitamin shot in the arm it needs...at least in my own little corner of the world.
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